Cacao Mágico is committed to providing all guests an exceptional and safe chocolate experience. These policies and procedures outline the guidelines for staff and customers to ensure a smooth and enjoyable operation.
1. Booking and Payment Policies
- Full payment is required to confirm reservations at the time of booking.
- Bookings can be made online, in person, or via phone/email.
- Group bookings of six or more require a minimum of 24 hours' notice.
- A confirmation email with details will be sent upon a successful booking.
2. Customer Safety and Health Guidelines
- Guests must disclose any allergies or food sensitivities at the time of booking and remind staff upon arrival.
- If a customer has a disability or mobility issue, accommodations will be made as needed and should be requested at the time of booking.
- The facility follows strict sanitation and hygiene practices, including handwashing, clean utensils, and food-safe procedures.
3. Cancellation and Refund Policy
- Cancellations made more than 24 hours in advance are eligible for a 100% refund.
- Cancellations made less than 24 hours in advance will receive a 50% refund.
- No-shows or cancellations after the scheduled start time are non-refundable.
- The experience will start and end at the scheduled time.
4. Workshop Procedures
- Guests should arrive at least 10 minutes before the scheduled start time.
- A short introduction on the history and process of chocolate making will be provided before the hands-on activities.
- Guests will be guided through the chocolate-making process, ensuring safety and adherence to hygiene standards.
- Guests will have the opportunity to take home their handmade chocolates.
5. Staff Responsibilities
- Ensure all equipment and ingredients are properly sanitized before and after each session.
- Conduct workshops in a professional and engaging manner.
- Address any allergies, disabilities, or special requests communicated by customers.
- Monitor guest participation and assist when necessary.
6. Special Occasions and Customization
- Guests celebrating birthdays, anniversaries, or other special occasions should notify us beforehand. Birthday cakes and specialty items can be arranged.
- Custom decorations, chocolate molds, and other personalized touches can be arranged upon request. However, some additional fees may be incurred.
7. Facility Maintenance and Cleanliness
- Daily deep cleaning and sanitation of all workstations, tools, and high-contact surfaces.
- Regular inventory checks to ensure fresh and high-quality ingredients.
- Waste disposal must follow health and safety regulations.
8. Emergency Procedures
- In case of a medical emergency, staff will provide first aid and contact emergency services if needed.
- Fire extinguishers and safety exits are clearly marked and accessible.
- Staff are trained in emergency response and customer safety.
9. Code of Conduct
- Customers are expected to behave respectfully toward staff and other guests.
- Any disruptive or inappropriate behavior may result in removal from the premises without a refund.
- Staff must always maintain a professional demeanor and provide excellent customer service.
10. Contact and Support
For further inquiries, bookings, or assistance, please contact us at [insert contact details].
By participating in any Cacao Mágico experience, guests agree to abide by these policies and procedures.
Thank you for making chocolate magic with us!